Cat Town Refund & Privacy Policy

Refund Policy

The following describes Cat Town’s refund policy for any transaction conducted between a patron and Cat Town, including, but not limited to, transactions conducted in person, via email, via postal mail, and through our website. Any changes to this policy will be posted at this location. We encourage you to read the entire policy.

  • Reservations to visit the Cat Town Cafe and Adoption Center are nonrefundable.  Reservations may, however, be rescheduled to a future date no less than 24-hours before the date and time of the original reservation.  Reservations may only be rescheduled online, using the re-booking link found in your reservation confirmation email.

  • Online donations made to Cat Town are processed with the lowest available nonprofit fees. If you have made an error in making your donation to Cat Town, we will honor your request for a refund made within 7 business days of your donation. To request a refund, please email Refunds are returned using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card.

  • Purchases from our online store are fulfilled by a third party to enable Cat Town to offer a wide variety of merchandise. All items are produced by our vendor and shipped directly from their facility. While Cat Town has endeavored to assure each product in our shop is of good quality, we cannot guarantee product quality. Because each item is made to order, we cannot exchange or offer refunds for any product once that order has been fulfilled. If a request for refund is made within 24 hours of placing an order, we will do our best to cancel that order prior to fulfillment, in which case a full refund will be issued.

    • Returns: Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. Only regular priced items may be refunded — unfortunately sale items cannot be refunded. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, including but not limited to perishable goods, intimate or sanitary goods, hazardous materials, or flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items. To complete your return, we require a receipt or proof of purchase. Please follow instructions for shipping below, and do not send your purchase back to the manufacturer.  We cannot process refunds for items not returned according to our instructions.

    • Refunds: There are certain situations where only partial refunds are granted, including but not limited to books with obvious signs of use; CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened; any item not in its original condition, damaged, or missing parts for reasons not due to our error; any item that is returned more than 30 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days. Refunds are returned using the original method of payment. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    • Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

    • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Cat Town, 2863 Broadway Oakland California US 94611.

    • Shipping: To return your product, you should mail your product to: Cat Town, 2863 Broadway, Oakland, CA, 94611. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. The time it may take for your exchanged product to reach you may vary, depending on where you live. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Privacy Policy

The following describes Cat Town’s privacy policy for any transactions conducted between a patron and  Cat Town, including, but not limited to transactions in person, via email, postal mail and through our website. Any modifications or changes to this policy will be posted on Cat Town’s website.  


General Information Collection and Use

Cat Town is the sole owner of the information collected, except for information gathered through our reservation portal, which is shared with RAWR Coffee Bar for the purpose of processing reservations. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information from our users at several different points in person, via email, postal mail and through our website. Your donation is tax-deductible to the extent provided by law. Learn more about giving to Cat Town at



The following discloses our information gathering and dissemination practices for these websites:

Most of our web site is accessible without entering any personal information. However, some activities require the submission of personal and/or financial information. Personal information, financial information and email addresses collected via our website are governed by the relevant parts of this privacy policy.

This website contains links to other websites. Cat Town is not responsible for the privacy practices or the content of such websites. We encourage our users to be aware of when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by the website.

  • Log Files: We use IP addresses to help analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

  • Cookies: Our site uses cookies. A cookie is a piece of data stored on the user's hard drive containing information about the user. If a user rejects the cookie, they may still use our website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our website.

  • Various Registrations: To receive certain updates or use certain features of this website, a user may have to first complete a registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our website for which they have expressed interest. If asked for, it is optional for a user to provide demographic information (such as income level and gender) and unique identifiers, but encouraged so we can provide a more personalized experience on our site. Users may opt-out of receiving future electronic mailings; see the choice/opt-out section below.

  • Surveys: Our online surveys ask visitors for contact information (like their email or mailing address). We use contact data from our surveys to send the user information about Cat Town and its activities. Users may opt-out of receiving future electronic mailings; see the choice/opt-out section below. Other data collected by online surveys is used to educate Cat Town about the interests and concerns of its supporters and general site visitors concerning Cat Town's mission. This information is not shared with other organizations.

  • Email Newsletter: Cat Town operates email newsletter and contact lists to reach its members who request such information. Such services are run both by Cat Town and contracted vendors. Email addresses are never shared with any other organization, and users may opt-out of participating or receiving email information from Cat Town at any time.

  • Security: This site has security measures in place to protect the loss, misuse and alteration of the information under our control. This includes 2048 bit SSL encryption on all site pages except checkout pages (where allowable by law), and 128 bit SSL encryption on all transaction-oriented operations between users and Cat Town via our transaction service providers. Our Shopify store uses industry standard 256-bit encryption technology. Peek Pro checkout, our reservation system, uses 2048 - bit secure SSL encrypted payment.

  • While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees and trained volunteers who need the information to perform a specific job are granted access to personally identifiable information.

  • All employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our visitors' information is protected.

  • Children’s Online Privacy: Because we care about the safety and privacy of children online, we comply with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation establish United States federal law that protects the privacy of children using the Internet. We do not knowingly collect contact or personal information from children under 13. Our sites are not intended to solicit information of any kind from children under 13.

  • It is possible that by fraud or deception by others we may receive information given to us or pertaining to children under 13. If we are notified of this, as soon as we verify the information, we will immediately obtain parental consent or otherwise delete the information from our servers. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If you want to notify us of our receipt of information by children under 13, please do so by emailing us at


Donations/Membership Gifts

In making a donation or membership gift to Cat Town, users are required to give their contact information (such as name, email address and/or mailing address) and financial information (like their account or credit card numbers if needed). Contact information from the donation form is used to send information about our organization to our donors/members. The donor’s contact information is also used to get in touch with the donor/member when necessary. We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.



We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

We use a credit card processing company to bill users for goods and services. This company does not retain, share, store or use personally identifiable information for any secondary purposes.

We occasionally partner with other parties to provide specific services, such as jointly run events. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


Correction/Updating Personal Information

If a user's personally identifiable information changes (such as a user’s zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing us at


Cat Town gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

Email request to:

Mail request to:

Cat Town
2689 Broadway
Oakland, CA 94612

Phone request to: (650) 208-0429


Cat Town gives users the following options for changing and modifying information previously provided.

Email request to:

Mail request to:

Cat Town
2689 Broadway
Oakland, CA 94612

Phone request to: (650) 208-0429


Contacting Cat Town

If you have any questions about this privacy statement, our privacy practices, or your dealings with this website, you can contact:

Notification of Changes

If we decide to change our privacy policy, we will post those changes to our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated in this privacy policy, we will notify users by way of an email. We will use information in accordance with the privacy policy under which the information was collected.